Magnera

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Customer Service Representative

Job Locations US-NC-Charlotte
Requisition Post Information* : Posted Date 11 hours ago(11/7/2024 12:33 PM)
Job ID
25764
Function
Customer Service
Shift Type
1st (8 hours)
Position Type
On-site

Overview

The Customer Care Representative is the primary customer contact for all questions, concerns and issues. This position will interact with customers, internal and external, to provide and process information in response to inquiries. The Customer Care Representative is also responsible for processing orders timely and accurately, as well as, perform a variety of duties related to managing the customer experience. They monitor daily customer order reports and act on issues that may impact on time performance and service. Partnering with Sales and other functional areas will be necessary to grow relationships. This position will be on site in our Charlotte, North Carolina, office.

 

Responsibilities

  • Provide accurate and timely processing of all incoming calls, emails, orders by successfully utilizing appropriate resources.
  • Serve as Liaison between Customer and Manufacturing plant.
  • Manage customer expectations and responsible for keeping the customer informed according to established department policies and procedures.
  • Determine and escalate service risks as needed.
  • Work directly with the Sales Department, Production Planning and Distribution Team to exceed customer expectations.
  • Communicate with internal and external customers regarding customer needs, order activity, and inventory levels in a prompt manner.
  • Maintain an empathetic, positive and professional attitude when communicating.

Qualifications

  • College degree or relevant work experience required.
  • One-year customer care or related experience.
  • Proficient in Microsoft 365 application and basic office equipment.
  • Strong attention to detail and record keeping skills.
  • Excellent organizational and time management skills.
  • Able to demonstrate vital thinking, problem solving and stress management skills.
  • Proficient in gathering, analyzing and interpreting information to determine conclusions and act accordingly.
  • Demonstrate ownership and accountability to daily tasks and issues.
  • Able to communicate professionally both verbally and in writing.
  • Experience in working with individuals from different, professional backgrounds.
  • Familiar with CRM systems and practices.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.