Customer Account Support Specialist

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

JOB SUMMARY:

The Customer Account Support Specialist will oversee daily sales operations, manage support activities, and ensure effective resource allocation to enhance customer relationships and sales performance.

LOCATION:

The successful candidate will be expected to be located in the Cincinnati/Mason, OH area as they will be expected to be onsite two (2) days per week at a local large CPG and three (3) days per week at Magnera’s Mason, OH site.

• Manage Daily Operations: Coordination of cross-functional activities with other functions (Product Line Management, Product Development, Finance, Supply Chain, Ops to ensure forecasting, data collection, capacity, and customer orders are being managed appropriately.
• Provide administrative support to sales, including preparing reports and responding to customer inquiries to enhance overall customer satisfaction.
• Resolve Issues: Pro-actively identify and resolve operational issues that may hinder sales performance, including complex customer requests or complaints.
• Implement Strategies: Support sales strategies and innovation events to increase sales volume and drive revenue growth.
• Supports Price Council preparation, budget preparation, internal and external customer reports and strategic projects management.
• Provides general support to customers; maintains quotation overview, generates information (price, product information, qualifications, trials etc.), takes care of general communication (e.g. price modifications) towards customers, provides management information and generates sales reports.
• Travel: approximately 10%
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• Education: A bachelor’s degree in the area of Business, Marketing, Sales, or Engineering or a related field is required.
• Experience: 1-3 years of experience in a sales, supply chain, or engineering role. Prior experience with large CPG’s is strongly preferred.
• Skills: Understanding of sales principles, excellent verbal and written communication and interpersonal skills.
• Strong Analytical Skills: Demonstrated ability to conduct data analysis and research to identify business opportunities, improve sales processes, and troubleshoot obstacles that may impact the business.
• Organizational Skills: Excellent organizational and multitasking abilities to manage multiple priorities in a fast-paced environment.
• Proficiencies in SAP, Power Point, Word, Excel, Share Point, and Power BI.