Customer Care

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

• Receive and enter customer orders into the ERP system.
• Confirm orders in accordance with internal planning.
• Support production scheduling and shipment of finished products.
• Provide direct commercial assistance to customers.
• Collaborate with Marketing & Sales and Quality for handling complaints and non-conformities.
• Interface with customers regarding order changes (advances/postponements).
• Operate on customer portals for sharing consumption data and other information.
• Book loading slots and coordinate with the warehouse for scheduling.
• Monitor transportation costs and perform benchmarking to ensure optimal cost/service balance.
• Collect data for process KPI monitoring.
• Apply Quality System procedures and comply with company policies.
• Contribute to improvement objectives defined by Management.

• Education: University degree (preferably in economics or language studies).
• Languages: Native Italian, good English; a second language is a plus.
• IT Skills: Excellent knowledge of MS Office; experience with ERP systems.

Key Competencies

• Analysis and Problem Solving: Ability to analyze data and identify solutions.
• Accountability: Strong orientation toward achieving objectives.
• Communication: Effective verbal and written communication skills; ability to interact and collaborate with other departments.
• Teamwork: Ability to work collaboratively across functions.