Quality Systems & Program Manager

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

Reporting to the Head of Quality, this role ensures clear, consistent, and standardized quality processes and systems across Magnera’s global operations, supporting 45 manufacturing facilities worldwide. The primary purpose is to implement and maintain global quality processes aligned with ISO standards, customer requirements, and company expectations. This position drives consistency through quality software, auditing programs, performance metrics, and supplier quality initiatives while managing cross-functional quality programs and strategic improvement projects.

LOCATION:  US – Charlotte or Magnera Operating location (On-site Expectation)

Quality Systems Management

• Refine and maintain QMS aligned with ISO 9001, customer, and company requirements.
• Define standardized processes across manufacturing sites for global consistency and compliance.
• Collaborate with functional leaders to ensure well-defined, integrated global processes.
• Embed QMS into core business processes and foster a culture of continuous improvement.

Auditing & Compliance

• Support internal and external audits and certifications across global locations.
• Prepare detailed audit reports, track findings, and ensure timely closure of non-conformities.
• Act as liaison for customer and certification audits, ensuring successful outcomes.

Corrective & Preventive Actions (CAPA)

• Own and manage the CAPA process for Magnera globally.
• Maintain CAPA dashboards and provide regular progress updates to leadership.
• Facilitate root cause analysis and ensure effective corrective actions for global processes.

 Quality Software & Documentation

• Administer, optimize and expand global quality management software for document control, audits, CAPA, reporting, etc.
• Ensure accurate, up-to-date documentation of procedures, work instructions, and quality records.
• Implement electronic workflows to improve efficiency and compliance.

Metrics & Reporting

• Develop dashboards and reporting tools for real-time visibility of global quality performance.
• Coordinate Global Quality Management Process and System Reviews; provide insight for improvements.

Supplier Quality Management

• Oversee supplier quality management processes (qualification, audits, and ongoing performance monitoring) across global supply chains.
• Drive supplier corrective actions and continuous improvement initiatives to reduce defects and improve reliability.
• Develop supplier scorecards and performance metrics to support strategic sourcing decisions.

Program Management

• Lead global quality initiatives and improvement projects.
• Coordinate cross-functional teams across multiple regions to deliver on quality objectives.
• Prepare communications and updates on Quality Initiatives for leadership and stakeholders.

Training & Development

• Develop, coordinate and deliver QMS, ISO compliance, and CAPA training to employees and suppliers.
• Promote a culture of quality, accountability, and continuous improvement across the organization.

Other

• Travel: up to approximately 25%
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• B.S. degree in engineering, science, business, or related field.
• 5+ years in Quality roles and 3+ years in corporate/functional system responsibilities.
• Quality management experience in manufacturing facility.
• Expertise in QMS, ISO 9001, and quality requirements.
• Advanced CAPA management and root cause analysis skills.
• Strong auditing experience across multi-site operations.
• Proficiency in quality management software and data analytics tools.
• Program management experience with ability to lead complex, global initiatives.
• Supplier quality management expertise, including qualification and performance improvement.
• Excellent communication, facilitation, and stakeholder engagement abilities.
• Multiple language proficiency a plus (French, German, Spanish, Portuguese, etc.)