Key Account Manager-Infrastructure

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

The Key Accounts Manager will be responsible for growing sales while maintaining current sales & profits from existing accounts.  A significant focus will be on identifying new opportunities & expanding sales, indirectly managing development of new products and improving the relationship of assigned customers while achieving company objectives. Develops marketing strategies, business plans, and new product strategies for assigned customers.   Maintains constant contact with customers to ensure their needs are met.

• Identifying customer opportunities and pursuing commercialization, resulting in positive business growth.
• Establishes and grows effective customer work relationships that are based on openness, honesty, and trust.
• Meets or exceed Magnera budgeted revenue and profitability for assigned customers/markets.
• Meets or exceed customer expectations for product reliability, service, and responsiveness for assigned accounts.
• Leverages success across new and other customers within the market segment
• Works with the CCR process maintaining customer satisfaction and reacting to quality issues.
• Works with assigned customers to facilitate the day-to-day business including information requests, pricing updates, review of quality complaints/corrective actions, regulatory requests, shipment and delivery timing/improvements, and coordinate getting information to the plants
• Coordinate relationship with Joint Venture partner
• Interfaces with Product Development to develop and transmit required product attributes and provide support during product development process.
• Negotiates pricing, volume, and terms with customers that maximize company financial and strategic objectives.
• Provides information needed for accurate volume forecasts and sales to Magnera Finance, Logistics, and Manufacturing to support capacity planning and line scheduling processes.
• Effectively interfaces with customers and brokers to strengthen Magnera relationship and supply position.
• Ensures that perceived and potential customer needs are met or exceeded.
• Develops sales forecasts and maintains them in IBP system.
• Understands and determines product pricing based on product value proposition and market pricing.
• Demonstrated negotiation skills with ability to close deals.
• Able to co-manage new product development efforts in coordination with customers and internal resources.
• Reacts effectively to market pricing actions and competitive threats.
• Able to perform cost benefit analyses and make decisions, set priorities, or choose goals on the basis of inputs and outputs.
• Prepares timely sales reports, teleconferencing notes, weekly reports, loads and updates projects into CRM.
• Travel: approximately 30%-50% depending on location.
• Perform other duties as assigned.

EDUCATION & EXPERIENCE:

• Minimum Bachelor’s Degree in Engineering or technical discipline or equivalent degree.
• Minimum of 3 years of experience working in Sales/Marketing required, preferably in a manufacturing environment, preferably within an infrastructure environment.
• Building envelope experience is preferred.
• Slit woven manufacturing background is preferred.
• Ability to speak French is preferred
• Experience working in systems (i.e. CRM, ERP, Sales Forecasting)
• Proficient in Power Point, Word and Excel

COMPETENCIES:

• Ability to build and maintain strong, collaborative working relationships
• Must be detail oriented with excellent organizational and follow-up skills
• Ability to handle multiple projects and priorities
• Strong communication skills, both written and oral within the corporation and at multiple customer levels
• Able to demonstrate patience and professionalism in the face of the customer
• Strong leadership and interpersonal skills