Quality Assurance Manager

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

JOB SUMMARY:

The Quality Manager will focus on leading the quality team, ensuring consistent supply of quality products to the marketplace, developing and maintaining quality systems, and driving compliance with customer specifications and needs.

JOB DUTIES & RESPONSIBILITIES:

• Promote and support highest level of safety, both personally and with others, throughout daily activities.
• Process/Product Quality
• Monitor QC lab testing results and address testing discrepancies.
• Ensure updating of inspection and control charting requirements for each product.
• Develop additional opportunities for improvement.
• Address customer complaints via the TeamTrack and QIR systems.
• Coordinate quality improvement and monitoring programs with the customers for the plant.
• Report incoming raw material problems.
• Lead the Quality Circle Meetings.
• Responsible for the daily Quality Auditing system for the Site, including the Quality Audit database.
• Maintain the Quality Index metric.
• MQS (Material Quality Standards)
• Key Element owner responsible for elements 12, 17, and 18.
• Provides direction and support to other Key Element Owners.
• Provide Site representation during internal and external MQS Audits.
• Responsible for developing and communicating the official Site response to the auditors.
• Participate in audits of other Magnera locations, a minimum of one per year.
• Process/Product Development
• Work closely with R&D, production, and process personnel during trial work at the plant.
• Communicate requirements to plant personnel ensuring that all needed special instructions (including set-up, sampling, testing, charting, and labeling) are properly documented.
• Assist in developing product specifications.
• Work with Technical Operations, Plant Engineering and Production to develop and justify needed equipment improvements to meet ongoing quality and productivity improvement goals and capabilities for new product requirements.
• Specification Development
• Write and review specifications as necessary.
• Analyze physical property histograms and data trends and determine specification limits based on equipment capabilities and customer requirements.
• Gain customer agreement on product specifications.
• Verify correlation between Magnera and customer test methods and standard references.
• Customer Service
• Conduct investigations of quality errors and near misses and partner with other leadership on any corrective actions that need to be taken
• Work with the Magnera Sales and Marketing Group to service customers as required including occasional visits to Customer facilities.
• Involvement includes discussions of capability (within proprietary limits), complaints, Magnera Customer Teams, and other similar items.
• Communicate interactions to Plant Manager(s)/Site Director.
• This position will interface with the plant workforce and management team as well as corporate personnel. Externally, this position will deal with outside vendors.

QUALIFICATIONS:

• Education: Bachelor’s Degree with emphasis in chemical engineering, polymer science, chemistry and statistical tools, or equivalent experience.
• Experience: A minimum of 5 to 7 years relevant experience.  Supervisory experience required.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Knowledge of and skills in the use of office machines (computer and copier) and business procedures. Strong computer aptitude and experience. Various lab equipment.
• Job functions will be performed in and around production, warehouse and office areas. 

COMPETENCIES:

Continuous Improvement- Able to identify improvement opportunities, manage performance indicators and solve problems by rigorously following continuous improvement principles. Ensure steadfast monitoring of processes, progress and results via KPI's.

Change Leader- Ability to facilitate the process of change, while helping others to adapt to its effects. Able to explain the need for change by communicating gaps as well as the benefits while being sensitive to evolution of the people and culture.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Managerial Courage- Ability to face adversity, take risks, step out of comfort zone while making decisions or taking actions that are unpopular, uncomfortable but essential. Can drive accountability while being respectful.

Team Development- Ability to build a strong and cohesive team, assign them roles based on strengths and develop them to meet the employee and company goals. Develop employees to their fullest potential. Creates a sense of belonging and inclusion.

Business Acumen: Able to establish, communicate, explain and circulate business objectives to solicit buy-in and commitment. Transforms the organization's vision and strategy into goals. Makes sure systems and processes support achievement of objectives.

EFFORT/PHYSICAL DEMANDS:

Work is performed in an office environment and on the manufacturing floor with frequent contact with others. Requires sitting and frequent bending, stooping and stretching, manual dexterity, the ability to distinguish letters, occasional lifting, walking, standing and the use of office equipment.Facility is 24/7, which may dictate the need to be present on off shifts.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class