Customer Care & Planning Coordinator – Maternity Cover FTC

Magnera's purpose is to better the world with new possibilities made real. For more than 160 years, the originating companies have delivered the material solutions their partners need to thrive. Through economic upheaval, global pandemics and changing end-user needs, they have consistently found ways to solve problems and exceed expectations. By bringing together these legacy companies, the distinct scale and comprehensive portfolio of products will bring customers more materials and choices. With a combined legacy of resilience, Magnera will build personal partnerships that withstand an ever-changing world.

About the Role

We’re looking for a highly organized and customer-focused individual to join our team. This is a varied role combining customer service, order management, and production planning, where you’ll play a key part in ensuring we deliver excellent service while keeping operations running smoothly.

You’ll be at the center of communication between customers, planning, and operations—ensuring orders are processed efficiently, issues are resolved quickly, and plans stay on track.

No Agencies please

This is a maternity cover Fixed Term Contract expected to end 31 October or earlier if the post holder returns sooner.

Location: CF44 6AD

Hours per week: 40

8:00 to 4:30 with 30 min unpaid break

The successful candidate will be required to prove their right to work in the UK.

Key Responsibilities

Customer Care

· Manage customer orders from receipt through to delivery

· Handle customer queries and complaints, ensuring prompt resolution

· Raise quotes, credits, and invoices accurately

· Communicate delays and manage customer expectations

· Monitor open orders and highlight any risks to delivery targets

· Maintain price lists and system data

· Update logistics plans and internal reporting

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Production Planning

· Run stock reports and support demand planning

· Create and maintain production schedules

· Provide lead times for out-of-stock items

· Monitor plans daily and escalate potential delays

· Support daily operational updates and reporting

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Procurement Support

· Raise and process purchase orders

· Set up and maintain supplier records

What We’re Looking For

· Strong customer service experience with a proactive approach

· Confident communicator (phone and email)

· Excellent organizational and planning skills

· High attention to detail and accuracy

· Strong IT skills, particularly Excel

· Experience with ERP systems (e.g. NAV or similar) desirable

· Ability to manage multiple priorities in a fast-paced environment